We pride ourselves on fast and safe shipping of your products. We will provide you your shipping and tracking information as soon as we receive it from our shipper. Your US deliveries are guaranteed to reach your address. We are not responsible for misplaced or stolen products after deliveries have been verified by the shipper.
Most of our products are in stock in the US, so US shipping time averages 2-4 working days. We carry a limited stock of medical devices, so often your products will be shipped directly from our home offices in Korea or Japan. Please plan on shipping and delivery times of between 5-7 working days. Occasionally there are shipping delays that are beyond our control, and we apologize for any delays in advance. Delayed shipping times that are beyond our control are not grounds for a refund or return. We always strive to deliver your products as quickly as possible.
As we are JBP USA, we can only guarantee deliveries to US addresses. We accept international (non-US) orders to countries not serviced by one of our affiliate JBP representatives. For a list of non-US JBP Worldwide distributors within the JBP Global Network, please visit: http://jbpglobal.placenta.co.jp/about/#ttl-globalNetwork.
When shipping internationally, we are not familiar with the shipping services and customs requirements of every country. We do not insure international orders. In the case of international orders, we guarantee that your order will be delivered to the port of entry of your continent. Once your shipment has left the US and reached the port of entry, the successful shipment of your order is your responsibility. We do not guarantee lost or misdirected international shipments as we are not able to adequately track your package. Should customs or other government officials impose import taxes on your order, you are responsible to pay the import taxes. Should customs delay, return or confiscate your shipment, you will be responsible for the communication to the necessary entities to insure the successful delivery of your order. We do not refund shipping or purchase costs on lost international or confiscated orders.
Again, we recommend non-US customers visit: http://jbpglobal.placenta.co.jp/about/#ttl-globalNetwork to find a JBP representative in your home country.
Thank you for your understanding.